Help Desk

Help Desk

Customer service is of paramount importance to the EDCOE IT Department. The Help Desk serves as the “front line” in technology support for technology users, resolving issues and reporting system outages to other IT staff.

Monday - Friday, 7:30 AM -5:00 PM

For technical support questions, contact your school's or program's on-site technical support person first. If you do not have technical support person on-site or if your site's technician has referred you to the Information Technology department, please contact the Help Desk.

If your issue is urgent you can reach the Help Desk by phone at (530) 295-2234. If this line is busy, please leave a message describing the issue. Voice mail messages are screened and answered based on the priority of the problem. Please do not leave duplicate messages. If the issue resolves itself, please leave another message canceling your earlier request for support.

For non-urgent issues we request that you submit a help ticket request via email to You will be assigned a ticket number and the tickets will be processed based on the priority of the issue.